Premier Handyman

Premier Handyman, Code of Conduct

A man for all reasons.

At Premier Handyman I have a genuine passion for great customer service. I want customers to be delighted with what I do, and the feedback I receive suggests that I achieve this aim.

Over 89% of customers rate the value for money I give to be either excellent or good. And 98% say they would recommend me to others. If on the very odd occasion something should go wrong rest assurrred that I always go the extra distance to put it right.

I have designed my service based on the following aims:

  • To display a polite and professional attitude at all times
  • To arrive on site promptly at the agreed time
  • To give immediate notification of any expected delay in arrival
  • To ensure that specific customer requirements are fully understood and observed
  • To work efficiently in a planned, methodical manner, ensuring any disruption is effectively minimised
  • To ensure adequate measures are taken to protect fixtures and fittings.
  • To comply fully with health & safety regulations
  • To offer a ‘no quibble’ workmanship guarantee
  • To handle any customer dissatisfaction in a courteous, respectful and objective manner.
  • To provide all customers with the opportunity to comment on the quality of service received.

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Premier Handyman, Code of Conduct